Conference Policies

Authorization for Use of Image, Name and Other Likeness
By attending the 2020 NAPCRG Annual Meeting or entering in the facility in which the 2020 NAPCRG Annual Meeting takes place, you agree that NAPCRG and/or third parties authorized by NAPCRG may photograph or record your likeness, image, name, voice and/or words and may publish, display, reproduce, copy and distribute your likeness, image, name, voice and/or words for promotional, educational, or membership activities worldwide in all forms of media now known or later developed, including but not limited to advertising, training, websites, presentations and marketing materials. You further acknowledge that NAPCRG and/or third parties authorized by NAPCRG shall have the right, but not the obligation, to identify you in connection with such media by name and/or affiliation. 

Conference Cancellation Statement
In the unlikely and extreme event that NAPCRG is forced to cancel a conference, NAPCRG is not responsible for fees or penalties that conference registrants may incur for non-refundable airline tickets or hotel deposits.

Registration and Hotel Changes and Cancellations
Last minute changes happen. Reference the information below to understand the cancellation process for your conference registration or hotel reservation.           

Fifty percent of the conference registration fee will be refunded if a cancellation is necessary and written notification is received in the NAPCRG office no later than 30 days before the first day of the conference. After the specified date, no refunds will be issued, except in cases of personal medical or weather emergencies.

NAPCRG does not refund membership fees.

Refund requests due to medical or weather emergencies at the time of the conference may be eligible for a 50% refund. If registrant is unable to attend because of a weather emergency, registrant must show that they attempted to reschedule their travel arrangements but could not get to the conference during the official conference dates. In the event of such a cancellation request by a conference registrant, the registrant must provide NAPCRG with official documentation to support their request.

Registration substitutions must be sent via email and must be submitted by either the person who paid for the registration or by the original attendee.

To request a change or a cancellation for the 2020 Annual Meeting contact Julie Sutter at

Equal Opportunity Statement
NAPCRG is dedicated to providing a harassment-free experience for participants regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, religion, or other protected status. NAPCRG events are working conferences intended for professional networking and collaboration.

Special Assistance
The Hilton Chicago complies with the Americans with Disabilities Act. If you require special assistance onsite, please contact NAPCRG staff onsite during the meeting or email us with questions


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11400 Tomahawk Creek Parkway
Leawood, KS 66211